Letter of warranty
Lámparas Schuller S.L. (hereafter, “SULION”) offers the following guarantees for its fans:
- 10 years on the motor of some models: see list at the end of the document.
- 8 years on the motor of some models: see list at the end of the document.
- 5 years on the motor of some models: see list at the end of the document.
- Up to 5 years on integrated LED light sources subject to a maximum use of 5 hours/day.
- 2 years on all other components
SULION guarantees that the product, delivered new and in its original packaging, will be free from defects in materials and manufacture for the periods indicated above from the date of the original purchase.
The SULION company extends the present warranty on the purchased product to the original purchaser of the product as appearing on the SULION bill.
In the event of malfunction, SULION will determine in its sole discretion whether the product is defective, taking into account the product’s overall performance.
If the product includes an LED lighting source, the product will not be considered defective solely as a result of individual LED components not emitting light, if the amount of these nonfunctional components is less than 10% of the total quantity of LED components installed in the product.
In the event that SULION determines that the product is defective, SULION will choose in its sole discretion between the refund of the purchase price of the product, the repair of the product at company facilities, or its replacement
Some rocking movement is normal, and cannot be considered a defect in the product.
This warranty covers any imperfection or malfunction caused by a manufacturing defect, provided that the product is operating within the electric parameters and parameters of installation for which it has been designed, under current legislation, in appropriate temperature environments, and without aggressive agents that could cause premature damage to the components and body of the luminaire.
This warranty does not cover labor or other costs or expenses for removing or installing any defective product; repair or replacement; or transportation costs. The defective product must be delivered in the original packaging
DEPRECIATION AND HOURS OF USE OF THE PRODUCT WILL BE VERIFIED IN OUR LABORATORY. FAILURES CAUSED BY INSTALLATIONS OUTSIDE THE GUIDELINES OF THE REBT 2002 EXEMPT DAMAGED PRODUCTS FROM THE WARRANTY.
THE APPLICATION OF ARTICLE 16, POINT 3 OF THE REBT IS MANDATORY IN INDOOR INSTALLATIONS.
COMPLIANCE WITH ITC BT09-4 (INSTALLATION OF SURGE PROTECTORS IN LINES AND LUMINAIRES) OF THE REBT IS MANDATORY FOR INDUSTRIAL APPLICATIONS AND PUBLIC LIGHTING.
The limited warranty does not apply to loss or damage of the product caused by: negligence; abuse; improper use; improper handling; incorrect installation, storage or maintenance; damage caused by fire or acts of God; vandalism; civil disturbances; power surges; improper electricity supply; fluctuations in electric current; around the product; alteration; accident; failure to comply with the installation, operation and maintenance instructions established by SULION; or improper maintenance of the product carried out by anyone other than SULION or the maintenance service provider authorized by SULION.
This limited warranty does not include fees for labor or field service related to the repair or replacement of the product. THE LIMITED WARRANTY IS VOID IF THE PRODUCT IS NOT USED FOR THE PURPOSE FOR WHICH IT WAS DESIGNED.
SULION reserves the right to use new, reconditioned, refurbished, repaired, or reprocessed products or parts in the process of repair or replacement in accordance with the warranty. Said products and parts will be comparable in their function and performance to an original product or part, as determined by SULION in its sole discretion, and will be guaranteed for the remainder of the original warranty period
In order to make a claim under the warranty, you must notify and present proof of purchase to SULION in writing within a period of sixty (60) days from the discovery of the defect.
UNDER NO CIRCUMSTANCES WILL SULION BE RESPONSIBLE FOR DAMAGE OR INJURY THAT IS INCIDENTAL, COMPENSATORY, CONSEQUENTIAL, INDIRECT, OR UNUSUAL, AMONG OTHER TYPES. IN ALL CASES, SULION’S TOTAL LIABILITY FOR A DEFECTIVE PRODUCT WILL BE LIMITED TO THE AMOUNTS PAID TO SULION FOR SAID DEFECTIVE PRODUCT.